Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons, promotions, or high order volume periods, processing may take up to 3–7 business days.

United States / Canada / Australia / United Kingdom / EU Countries: 7–15 business days

Other Countries: 10–20 business days

Tracking information is usually updated within 1–3 business days after shipment.

We accept returns or exchanges within 15 days from the delivery date for eligible items.

Items must be unused, unwashed, undamaged, and in their original packaging.

Return shipping fees for non-quality-related returns are the responsibility of the customer.

How Do I Start a Return?

Please contact our customer support team first to request return instructions and the correct return address:
service@viliity.com

Important Notice

Shipping times are estimates only and may vary due to customs clearance, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our control.