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Return Policy
Return & Shipping Policy
1
Return Request
Customers may request a return within 15 days after receiving the item for eligible non-quality-related reasons.
If the return is due to personal reasons such as change of mind, incorrect size selection, or no longer wanting the item, the customer is responsible for the return shipping cost.
If the item is defective, damaged, incorrect, or significantly different from the description, please contact us within 15 days of receipt. In such cases, we will review the issue and provide an appropriate solution, which may include a replacement, partial refund, or full refund.
2
Return Requirements
Returned items must be unused, unwashed, undamaged, and in their original condition with original packaging whenever possible.
Items showing obvious wear, stains, perfume, damage caused by the customer, or missing important packaging may not be eligible for return or refund.
Sale items, clearance items, and gift cards are non-refundable and non-exchangeable unless required by applicable law.
3
Refund Time
Once the returned item is received and inspected by our warehouse, refunds will generally be processed within 3–5 business days.
The exact time for the refund to appear in your account depends on your original payment provider or bank, and may vary by institution.
4
If You Did Not Receive Your Package
If the tracking status shows “delivered” but you have not received the package, please contact us within 24–48 hours after the delivery update.
After verification, we will assist with an investigation and, where appropriate, arrange a reshipment or refund.
5
Shipping Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
During holidays, promotional periods, or high-order-volume periods, processing may take slightly longer.
6
Estimated Shipping Time by Region
United States: 7–15 business days
Canada: 8–18 business days
Europe / EU: 7–15 business days
United Kingdom: 7–12 business days
Australia & New Zealand: 8–18 business days
Asia: 5–12 business days
Other International Destinations: 10–20 business days
Please note that shipping times are estimates only and may vary due to customs clearance, local carrier delays, weather conditions, public holidays, or other unforeseen circumstances.
Important Notes
1
If a package is refused by the customer, the refund can only be processed after the returned parcel is received and inspected. Original shipping fees are non-refundable.
2
Please do not return any item without contacting us first. Unauthorized returns may be refused, and any resulting cost may be borne by the customer.
3
We reserve the right to refuse returns or refunds in cases of abuse, fraud, excessive wear, or policy violations.
4
For return assistance or shipping inquiries, please contact us at service@viliity.com.
Company: Hainan Subing Advertising Co., Ltd.
Address: Room 105, Building D, Nanxin Middle School, Lizhigou, Jiyang District, Sanya City, Hainan Province, China
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